Community & Operations Manager

Are you a proactive and passionate professional with a knack for delivering exceptional customer service? A prestigious residential building in the heart of London is seeking a dedicated Community& Operations manager to join its dynamic team. This role promises not just a career, but a chance to make a tangible difference in the lives of residents while honing your managerial skills.

Why This Role Stands Out:

- Professional Growth:Gain invaluable experience in managing a high-profile residential building, with opportunities to develop your leadership and operational skills.
- Impactful Work:Play a crucial role in ensuring a safe, compliant, and enjoyable living environment for residents.
- Supportive Environment: Work alongside a committed General Manager and a collaborative team, with comprehensive training provided on in-house systems.
- Competitive Remuneration:Enjoy a competitive salary package that reflects your expertise and dedication.

Key Responsibilities:

- Assist the General Manager in implementing building processes to ensure effective operations and budgetary management.
- Deliver an outstanding customer experience, aligning with operational standards and compliance regulations, including RICs, ARMA-Q, and Health & Safety.
- Contribute to client reporting on lettings performance and budget management.
- Develop and support an engagement strategy that includes resident communication, events, and feedback mechanisms.
- Ensure Health and Safety policies are properly implemented, providing a safe environment for residents and staff.
- Collaborate with the marketing team to generate and implement a content calendar for all social channels.
- Act as a role model, promoting peak performance through effective people management and embracing the one-to-one review process.

Skills and Experience Required:

- ARLA qualification (or working towards it).
- First Aid and Health & Safety certifications.
- Proven experience in managing the day-to-day operations of a residential building.
- Strong customer service skills, including negotiation and handling difficult situations.
- Experience in budget management and financial acumen.
- Knowledge of health and safety and regulatory compliance within a residential setting.
- Experience in managing an operational team.
- Proficiency in Microsoft Office packages (Word, Excel, Outlook) and other systems such as databases or booking systems.

Desired Attitude and Approach:

- Proactive, positive, and can-do attitude.
- Enthusiastic and passionate about customer service.
- Professional and credible demeanour.
- Results-driven mindset.

This role is perfect for someone looking to leverage their expertise in residential building management while contributing to a vibrant community. If you are ready to take on a challenging yet rewarding role, this is your chance to shine.

Please contact the London office today to find out more!