Customer Service Advisor / Officer
OUT OF HOURS WORK (36 hour week)
5:00pm - 9:00am on shifts
Previous Call Centre experience required
Would you like to work within a fast paced vibrant environment and become part of our Out of Hours Team providing a professional, customer focused service to our callers?
Are you able to provide a professional, high quality, front line customer focused service to all Out of Hours callers ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact?
We are seeking an excellent communicator who will handle enquires from customers, internal and external stakeholders providing excellent customer services.
You will be sensitive to the needs of the diverse local community and use all services available to help meet the needs of individuals by liaising with colleagues across the Council, contractors and other partner agencies to resolve enquiries.