Customer Service Planner

  • £12.88 - £13.00 per hour
  • Dartford, Kent

Customer Service Planner
Temporary contract - 16 weeks
Monday - Friday
Working within the Voids team
Based in Dartford

About the Role

Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Alix Webb Recruitment Consultant

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