Head Concierge

Are you an experienced Head of Concierge with a Hospitality background looking for a new challenge?

A prestigious residential development is seeking a highly skilled Concierge to become the welcoming face and trusted point-of-contact for residents and visitors alike.

Why This Role Stands Out:

• Professional Environment:Work in a refined and well-maintained setting, representing a high-end residential community.
• Customer Interaction: Engage with a diverse group of residents, guests, and trades persons, ensuring their needs are met with the utmost courtesy and efficiency.
• Security and Safety: Play a crucial role in maintaining the security and safety of the development, offering peace of mind to all who reside and visit.
• Career Growth:Opportunities for professional development and training courses to enhance your skills and career trajectory.

Role Aims:

• Present a professional, well-groomed, and well-mannered demeanour.
• Deliver high-level customer service to residents and visitors.
• Ensure the smooth day-to-day running of the development.
• Maintain security throughout the premises.
• Perform duties with reliability, honesty, and discretion, adhering to GDPR guidelines.
• Lead by example, demonstrating the high work-ethos expected of the Concierge function.

Key Responsibilities:

• Man the front-of-house Reception desk.
• Serve as the main point of contact for residents, guests, and tradespersons.
• Ensure the security of residents and the development.
• Conduct security and health & safety patrols.
• Monitor access-control, CCTV, and security systems.
• Manage secure Key and Key-FOB systems.
• Implement and monitor Health & Safety and Fire Regulations.
• Handle deliveries, mail, and parcels.
• Manage bin-room waste and recycling.
• Complete 'Incident Reports' for swift evaluation and action.
• Report and facilitate the repair of defective equipment.
• Undertake monthly meter readings and report findings accurately.

Skills and Experience Required:

• Strong customer service skills with a professional and courteous demeanour.
• Experience in a similar role within a high-end residential or hospitality environment.
• Excellent organisational and time-management abilities.
• Proficiency in using security systems and access control.
• Ability to handle sensitive information with discretion.
• Strong communication skills, both written and verbal.

This role offers a unique blend of customer service, security, and administrative responsibilities, ideal for a professional seeking a dynamic and rewarding position. Apply now to become an integral part of this esteemed residential community.