Helpdesk Administrator
RHHD1_1699613949
Posted: 10/11/2023
- £23000 - £25000 per annum + Holidays
- Altrincham, Greater Manchester
- PERMANENT
Helpdesk Administrator Required
Job Type: Permanent
Start date: Immediate or notice period
Industry: Facilities Management
Location: Altrincham
Salary: £23,000- £25,000 per annum
JOB DESCRIPTION:
Helpdesk Administrator required for a Facilities Management company based in Altrincham. Our client is looking for an experienced Helpdesk Administrator to join their growing team.
This role is a permanent role working 8am - 5pm Monday - Friday.
Daily responsibilities will include:
- Answering of help desk phones and e-mails and actioning accordingly
- Following up with customers to ensure full resolution of issues
- Follow standard help desk procedures
- Identify and escalate situations requiring urgent attention
- Administration duties - setting up jobs, raising orders, approving invoices for payment, raising invoices
- On Call ROTA
Education, Qualifications and Experience:
- Previous experience working on a Facilities Services Help Desk
- Previous experience working on Facilities Management Platforms / Portals - CAFM, Pronett etc.
- Strong computer skills - Excel & Word
- Excellent communication skills
Key Skills and Competencies:
- Familiar with reactive and planned maintenance contracts and frameworks
- Oral and written communication skills
- Customer service orientation
- Problem solving
- Team interaction
- Attention to detail
- Ability to work under pressure
- A good understanding of KPIs
- Ability to think fast
This is a permanent role paying £23,000 - £25,000. The client is looking for someone as soon as possible for this role. If interested, please send your CV or call Remi on 07594 519040
Key terms: Helpdesk, Admin, Altrincham, North West, Facilities Management
