Helpdesk Coordinator | Daniel Owen


Helpdesk Coordinator

  • Negotiable
  • Whitburn, West Lothian

My client is currently looking to hire a helpdesk administrator required for work in Heartlands, Whitburn. This is to work within a busy team of helpdesk planners, coordinating 2 busy housing contracts.

  • Role is ideally on a temporary to permanent basis (12 weeks+)
  • Once permanent £25k per annum
  • Immediate start available
  • Hours are 8.30am 5pm - Monday to Friday
  • Candidate will ideally drive or be located near do Whitburn due to location of office.

Duties include:

  • Answering of help desk phones dealing with a high volume of calls
  • Responding to emails and actioning accordingly
  • Following up with customers to ensure full resolution of issues
  • Follow standard help desk procedures
  • Organizing trade colleagues calendars to fit in with appointments
  • Complaint handling
  • Identify and escalate situations requiring urgent attention
  • Administration duties - setting up jobs, raising orders, approving invoices for payment, raising invoices
  • Liasing with colleagues, tenants, client liaison & tradesmen
  • Dealing with responsive repairs

The ideal candidate will have:

  • Previous experience working on a Facilities Services Help Desk
  • Previous experience using Oneserve
  • Previous experience working on Facilities Management Platforms / Portals
  • Strong computer skills - Excel & Word
  • Excellent communication skills
  • Be Familiar with reactive and planned maintenance contracts and frameworks
  • A good understanding of KPIs
  • Ability to arrange both planned and reactive maintenance

If you are interested in this role please apply online or call Rachel on 0191 814 1360

(Please note we will require CV on application and valid working references)

Apply for this role

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