Neighbourhood Housing Officer

Neighbourhood Housing Officer
Based in Tower Hamlets
Monday to Friday
0900-1700
£22.13per hour PAYE

You will have responsibility for managing a Neighbourhood patch providing tenancy neutral Housing and Estate management services and will be expected to:

• Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.
• Pro-actively deal with all potential hazards and Fire Risk Assessment actions.
• To ensure the speedy lettings of property in line with the councils' and national BVPI targets.
• Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents to help sustain their tenancy.
• To undertake sensitively and effectively all aspects of tenancy management.
• To case manage residents with additional needs.
• To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.
• Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visit and when representing the Council in court.
• Have sound judgement and the ability to prioritise effectively.
• Meet various performance targets.
• Have experience in using Northgate (SX3) and Contact manager IT systems.