YEARLY

Planner - Maldon CM6

Planner CM6_1717057797
  • £28000 - £30000 per annum
  • Maldon, Essex
  • PERMANENT

Repairs Planner
Essex
£28,000K - £30,000K
Repairs and Maintenance

Monday - Friday

Looking for someone to start immediately

Planner required for large Housing Organisation - this will be working within the Repairs Team.

  • Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
  • Take customer repair orders, obtaining full repair information, accurately diagnosing repairs, and making appropriate and relevant appointments in accordance with policy and practice.
  • Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies
  • Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
  • Respond positively and manage efficiently all customer's needs/support, monitor these requirements
  • Liaise with other departments where necessary to ensure positive expected outcomes are obtained
  • Make sure that repairs enquires are recorded and dealt with efficiently
  • Planning and engineers dairies where needed

Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public

Desirable

  • Previous experience working as a Planner/Scheduler
  • Excellent written, verbal, questioning & interpersonal skills.
  • Analytic skills.
  • Strong customer experience ethos

Please send CV's through to be considered

Stacey Duclaux Resourcing Consultant

Apply for this role

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