Repairs Coordinator North West London

Repairs Coordinator_1711442754
  • Negotiable
  • Camden, London

Repairs Coordinator
North London
Repairs and Maintenance

North London - Hybrid after 2 weeks training

Monday - Friday ( 08:00 - 16:00 or 09:00 - 17:00)

Looking for someone to start immediately

Key Tasks / Activities / Responsibilities:

  • Deploying emergencies to the correct operative - ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances - Supervisors to be made aware when emergencies are passed to OOH
  • Dealing with resident queries, organising appointments with Trades people to carry out the jobs in a cost effective and organised manner
  • Managing overdue orders ensuring completed on time
  • Reporting operative issues to the area supervisor
  • Ensuring that operatives are using and updating their PDAs correctly
  • Ensuring jobs raised in the interface are booked in within target
  • Arranging appointments for residents
  • Dealing with queries from residents, changing appointments
  • Printing and emailing all non PDA operatives works at the end of the working day
  • Back up to all other planners, covering any absences
  • Working in line with schedulers daily duties provided by line manager
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance

Key Knowledge

  • Customer Service focused
  • Excellent Communication skills
  • Ability to identify problems
  • Ability to identify customers needs
  • Willing to go the extra mile to deal with a difficult situation
  • Ability to prioritise issues
  • Ability to meet tight deadlines
  • Ability to work under pressure
  • Attention to detail
  • Team player

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