Resident Liaison Officer

My client, a well-established main contractor, is looking for an experienced Resident Liaison Officer to join them on a permanent basis in the Sussex area. As RLO, it will be your responsibility to develop positive relationships with residents in order to provide information and support during Kitchen & Bathroom replacement/refurbishment schemes, window replacement schemes, re-roofing schemes and retrofit works.

You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal.

The ideal candidate will possess the following skills:

• Excellent people skills
• Confident oral and written communication skills
• Communicate in a timely and effective manner with all those who have a stake in the work
• Effectively manage time in order to meet deadlines
• Previous experience within resident liaison
• Must have planned maintenance experience within the social housing sector