Resident Liaison Officer

  • £26000 - £27000 per annum
  • Stratford, London

Permanent Position
£27,000 per annum
Based in Stratford
Must have previous experience within a RLO role.

I am currently recruiting for a RLO to work within a large social housing company. The ideal candidate will have legal disrepair experience.

Straight permanent role.

Main duties and responsibilities

  • To ensure that operatives communicate in a timely and accurate manner about the progress of work, to enable the post-holder to communicate updates to the tenant.
  • To re-schedule jobs in the event of an unplanned absence of an operative, and to contact the customer directly to agree any changes.
  • To communicate any changes or updates directly with the affected customers and operatives.
  • To inform the relevant manager about matters of work quality, timeliness, and potential HR issues concerning operatives.
  • To maintain effective working relationships with the client and customers, all staff, external agencies, specialist suppliers and all other relevant groups/companies
  • To provide written or verbal updates to support accurate and timely complaint responses.
  • To ensure that services are delivered within a robust control environment, ensuring compliance with policy and procedures and regulatory standards.

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