Senior Helpdesk Administrator
RHHDS1_1699613970
Posted: 10/11/2023
- £26000 - £28000 per annum + Holidays
- Altrincham, Greater Manchester
- PERMANENT
Senior Helpdesk Administrator Required
Job Type: Permanent
Start date: Immediate or notice period
Industry: Maintenance
Location: Altrincham
Salary: £26,000 - £28,000 + holidays, pension
JOB DESCRIPTION:
Senior Helpdesk Administrator required for a Facilities Management company based in Altrincham. Our client is looking for an experienced Senior Helpdesk Administrator to join their growing team.
This role is a permanent role working 8am - 5pm Monday - Friday
Duties & Responsibilities:
- Team management
- Monitoring of KPIs
- Leading regular meetings with both external and internal clients
- Monthly reporting
- Implementing of processes to increase the productivity of the help desk
- Answering of help desk phones and e-mails and actioning accordingly
- Following up with customers to ensure full resolution of issues
- Follow standard help desk procedures
- Identify and escalate situations requiring urgent attention
- Administration duties - setting up jobs, raising orders, approving invoices for payment, raising invoices
- On Call ROTA
Education, Qualifications and Experience:
- Previous experience of managing a team
- Previous experience working on a Facilities Services Help Desk
- Previous experience working on Facilities Management Platforms / Portals - CAFM, Pronett etc. (Not Essential)
- Strong computer skills - Excel & Word
- Excellent communication skills
Key Skills and Competencies:
- Familiar with reactive and planned maintenance contracts and frameworks
- Oral and written communication skills
- Customer service orientation
- Problem solving
- Team interaction
- Attention to detail
- Ability to work under pressure
- A good understanding of KPIs
- Ability to think fast
This is a permanent role paying £26,000 - £28,000. The client is looking for someone as soon as possible for this role. If interested, please send your CV or call Remi on 07594 519 040
Key terms: Helpdesk, Admin, Altrincham, North West, Facilities Management
