Senior Helpdesk Administrator | Daniel Owen


Senior Helpdesk Administrator

  • £26000 - £28000 per annum + Holidays
  • Altrincham, Greater Manchester

Senior Helpdesk Administrator Required

Job Type: Permanent

Start date: Immediate or notice period

Industry: Maintenance

Location: Altrincham

Salary: £26,000 - £28,000 + holidays, pension


Senior Helpdesk Administrator required for a Facilities Management company based in Altrincham. Our client is looking for an experienced Senior Helpdesk Administrator to join their growing team.

This role is a permanent role working 8am - 5pm Monday - Friday

Duties & Responsibilities:

  • Team management
  • Monitoring of KPIs
  • Leading regular meetings with both external and internal clients
  • Monthly reporting
  • Implementing of processes to increase the productivity of the help desk
  • Answering of help desk phones and e-mails and actioning accordingly
  • Following up with customers to ensure full resolution of issues
  • Follow standard help desk procedures
  • Identify and escalate situations requiring urgent attention
  • Administration duties - setting up jobs, raising orders, approving invoices for payment, raising invoices
  • On Call ROTA

Education, Qualifications and Experience:

  • Previous experience of managing a team
  • Previous experience working on a Facilities Services Help Desk
  • Previous experience working on Facilities Management Platforms / Portals - CAFM, Pronett etc. (Not Essential)
  • Strong computer skills - Excel & Word
  • Excellent communication skills

Key Skills and Competencies:

  • Familiar with reactive and planned maintenance contracts and frameworks
  • Oral and written communication skills
  • Customer service orientation
  • Problem solving
  • Team interaction
  • Attention to detail
  • Ability to work under pressure
  • A good understanding of KPIs
  • Ability to think fast

This is a permanent role paying £26,000 - £28,000. The client is looking for someone as soon as possible for this role. If interested, please send your CV or call Remi on 07594 519 040

Key terms: Helpdesk, Admin, Altrincham, North West, Facilities Management

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