Service Charge Officer

  • £18 - £19 per hour
  • Islington, London

Monday - Friday
Ongoing temp - perm position
£18-19p/h PAYE
9am - 5:30pm
Office based
Must have previous experience within Service Charges for Social Housing

Officers work across two specialist teams which are responsible for calculating and invoicing service charges and for undertaking section 20 leaseholder consultation:

The Service Charge Calculations Team (led by the Service Charge Calculations Manager) calculate and invoice annual service charges (including building insurance and ground rent), shared ownership rent and other leasehold recharges across a residential and commercial portfolio.

The Consultation & Major Works Invoicing (led by a Project Manager) consult residential leaseholders about major works and qualifying long-term agreements. They also calculate and invoice major works service charges.

Staff are arranged in teams for line management purposes but the managers work collaboratively to ensure that calculation, invoicing and consultation projects are sufficiently resourced so there will be an element of matrix-management.

Calculate, invoice and certify service charges and all other charges due under leases/transfer documents. Maximise income by ensuring that charges are levied in accordance with contractual and statutory requirements and by scrutinising Housing Revenue Account expenditure to identify all rechargeable costs.

Be responsible for data collection, inputting and validation processes, assessing the chargeability of works and services, coding expenditure to blocks and estates, and resolving any charge omissions, errors or anomalies.

Work collaboratively with service areas, TMOs and co-ops etc (providing training and support as appropriate) to ensure they supply accurate and timely details of services provided, expenditure and supporting documentation.

Provide service charge breakdowns that are sufficiently detailed, well presented and easily accessible to staff and customers. Also facilitate s22 Landlord and Tenant Act 1985 requests for leaseholders to inspect the accounts, receipts and other supporting documents which relate to their service charges.

Issue section 20B notices as required within statutory time limits.

Answer customer queries and investigate disputes concerning service charge calculation, liaising with service areas and carrying out site visits as necessary.

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