Void Administrator

Axis - Void Admin_1707295053
  • £24000 - £25000 per annum
  • Kingston upon Thames, London

Permanent position
Must have previous experience within social housing, and clear understanding of voids.


  • Act as the main point of contact for all queries relating to voids, mutual exchanges and complex works for both internal and external parties
  • Planning in attendances for our Supervisors and Contractors.
  • Providing both a high level of customer service and administration.
  • Arranging appointments for customers and on occasions residents with trades people in a cost effective and organised manner
  • Issuing of job orders to sub-contractors.
  • Coding and completing work orders based on specifications issued using NHF SoR's
  • Issuing quotations/specifications and any VO's to our client in an accurate and timely fashion.
  • Dealing with queries and changing appointments.
  • Rescheduling appointments for complex and day to day works using our Opti-time/DRS planning tool
  • Logging current jobs onto our job management system/database
  • Working with Supervisors and trades people to organise and schedule work
  • Updating and changing information as the works order progresses
  • Checking the asbestos register to mitigate risk dependant on works to be carried out.
  • Checking the EPC register, if not available, organise for one to be conducted.
  • Liaising with energy suppliers on an ad-hoc basis.
  • Ordering any equipment/materials required for the job
  • Printing out of key information to be left pre and post void works.
  • The key person communicating between our client, supervisors and contractors and able to chair meetings.
  • Keeping all activity logged and up-to-date in an accurate manner via utilisation of a voids tracker.
  • Liaising with staff at various working sites keeping them up-to-date with progress information
  • Follow the company's policies and procedures at all times
  • Cooperate with colleagues from other departments in a timely manner when necessary
  • Provide information to your line manager in a timely manner when requested to do so
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance

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