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Job Title: Administrator/Planner
Contract Type: Permanent
Location: Twickenham, London
Salary: £23000 - £25000 per annum
REF: EM03112_1635959615
Contact Name: Elle Muller
Contact Email:
Job Published: about 1 month ago

Job Description

Permanent, full time
£23-25K per annum

We currently have a fantastic opportunity for a Administrator/Planner to join a Property Maintenance Contractor based in Twickenham.

Within this role, you will work as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.


  • Providing customer service to residents and customers.
  • Working closing with clients and managers.
  • Using company systems to process orders adequately in order to invoice clients.
  • Updating system with all interactions with residents.
  • Processing supervisory or trade reports to determine action required to resolve repairs.
  • Resolution of minor complaints at call level.
  • Maintain logs and monitor variation request.
  • Maintain and action emails from contract mailboxes.
  • Answering payment queries of both sub contract and client.
  • Scanning and copying of files as required for contract delivery.
  • Arranging appointments for residents with trades people in a cost effective and organised manner.
  • Dealing with queries from residents, changing appointments.
  • Rescheduling appointments using our planning tools.
  • Logging current jobs onto our job management system/database.
  • The key person communicating between the resident and maintenance worker.

If you are interested in this role, please give Elle a call on 0207 248 7000 or apply with your CV.


Keywords: Administrator, Planner, Repairs, Admin, Planning, Repairs, Property Maintenance, Twickenham