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Job Title: Administrator/Planner
Contract Type: Permanent
Location: Potters Bar, Hertfordshire
Salary: Up to £23000 per annum
REF: EM2012_1640008962
Contact Name: Elle Muller
Contact Email:
Job Published: about 1 month ago

Job Description

Full Time Mon-Fri 8-5
£23K Per Annum
St Albans

We currently have a fantastic opportunity for a Contract Administrator to join a Property Maintenance Contractor based in St Albans.


  • To manage client's expectations as per each individual contracts service level agreement
  • To monitor and oversee all daily repairs ensuring they are allocated to relevant engineers
  • To investigate repair appointments that have had repeat visits and highlight to Contract Managers/Clients as and when necessary
  • To ensure repairs programme is planned in for all contracts worked on
  • To manage and maintain the repairs process and ensure it is carried out so that the clients can follow their legal process
  • Provide status and ad hoc reports against the repairs program for Clients and Contract Manager
  • To ensure all repair queries are managed in a professional manner by applying proper telephone etiquette in order to satisfy various customer situations
  • To ensure any Contractors Web Portal is checked and updates provided to relevant stakeholders
  • To check parts KPI's daily and schedule/prioritise appointments
  • To manage engineers daily workload, ensuring engineers are in the correct locations with correct amount of daily work
  • To update Servicesoft with correct job notes relating to queries
  • To gather and communicate cancellations of daily work and allocate to call bank to action
  • To be flexible and help out with other areas when colleagues are busy or absent
  • General office administration duties including filing, faxing and photocopying
  • Any other duties as and when required in order to meet the needs of the business

If you are interested in this role, please give Elle a call on 0207 248 7000 or apply with your CV.


Keywords: Administrator, Planner, Social Housing, Property Maintenance, St Albans