Connecting to LinkedIn...

Assistant Business Centre Manager

Contract Type: Permanent
Location: Dorking, Surrey
Salary: Up to £21000 per annum
Start Date: ASAP
REF: JM-ABCM-31_1654700714
Contact Name: Jennifer Moore
Contact Email:
Job Published: 17 days ago

Job Description

Daniel Owen are currently recruiting for Assistant Business Centre Managers to work on behalf of a flexible work space client based in Dorking, Surrey.

Assistant Business Centre Manager

Job Type: Permanent

Start Date: Immediately

Location: Dorking, Surrey

Salary: £21,000 per annum

Responsibilities include but are not limited to;

Front of House
* Welcoming visitors to the Business Centre
* Offering refreshments to guests/tours
* Build a solid relationship with customers
* Managing incoming mail; Inc. signing and managing deliveries
* Manage Mailbox and Virtual office customers
* Managing access control for new/departing customers, visitors, contractors
* Maintaining log of guests, contractors and attendees for fire log
* Work closely with customers upon onboarding to ensure a smooth transition
* Resolve any concerns or problems regarding the business centre experience, office set up and IT

Customer Management
* Enhance the entire customer journey - building and strengthen relationships
* Coordinate and organise customer engagement activities
* Promote and encourage site networking and event participation
* Identify opportunities to link customers and their businesses with one another
* Promote 'refer a friend' incentive
* Oversee car park management, charging thereof and allocations
* Maintain stock levels of refreshments
* Ordering supplies for site events
* Manage supplementary recharging of ancillary services - meeting rooms, co-working etc.
* Manage relationships; encourage positive reviews and oversee complaints

* Maintain the highest of professional standards
* Daily review of cleaning and maintenance levels
* Oversee cleaning and maintenance operatives and contractors
* Ensure kitchens and communal areas are presented at their best - assisting where necessary
* Maintain sales literature and collateral; including the ordering thereof
* Maintain standards and oversee management of meeting room bookings
* Stationery and supplies management and ordering
* Monitoring H&S platforms (Property Plus) - Training provided
* Participate and drive activities that improve the quality of the services provided
* Help support energy consumption and ESG policies

BCM Support
* Encourage and promote ESG interactivity and engagement
* Deputise BCM role with all aspects of Business Centre management
* Devise regular fun and engaging activities to hold within the Business Centre
* Support social media activity - content, pictures & videos for followers
* Answering and managing calls and enquiries
* Maintaining availability lists, pricing and newsletters
* Support regionally when required within the wider team

* Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc.
* Promote and identify uplift opportunities with customers to increase income and services
* Carry out viewings and tours where necessary
* Help support locally driven enquires and sales opportunity
* Identify opportunities to connect and enhance relationships with the local community

Skill Requirements of a Assistant Business Centre Manager:

* Excellent communication skills at all levels
* Problem solver by nature
* Sales Orientated
* Good knowledge of use of IT
* Use of Microsoft 365
* Good telephone manner
* Professional appearance and personality
* Flexible
* Full/Clean UK Driving License

If you are interested in the above position, or would like to discuss the opportunity further, please contact the Daniel Owen Facilities Management Team today.