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Assistant Centre Manager

Job Title: Assistant Centre Manager
Contract Type: Permanent
Location: City of London, London
Salary: £26000 - £28000 per annum
REF: CM-VAC-Manager_1562225359
Contact Name: Casey Mackenzie
Contact Email:
Job Published: 11 months ago

Job Description

My client is looking for an Assistant Centre Manager to work for their Serviced Office company based in Central London.

Must be available immediately and have experience within Serviced Offices!

Paying £26-28K + Benefits.

Key Responsibilities and Accountabilities:

  • To assist in the management of the day-to-day running of the business centre
  • To manage the Business Centre in the absence of the Centre Manager and various aspects of the role
  • To carry out billing for all clients
  • To log invoices and charges on our in-house system Ultrasoft
  • To process catering orders and meeting room requests made by clients where required
  • To deal with customer requests in a prompt and timely manner whether face to face or on the telephone
  • To liaise with relevant staff to ensure that all queries are responded to within procedural deadlines
  • To book various chargeable services for clients such as couriers and taxis
  • To issue and ensure receipt of swipe cards, keys, furniture etc to clients when required
  • To create and issue welcome packs for new clients
  • To ensure that all meeting rooms including management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
  • To conduct viewings of the Business Centre; to the required standard
  • To manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to relevant clientele
  • To provide cover for the reception as and when required
  • To carry out administrative and clerical duties for clients as required including filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing of letters, data entry and preparation of reports and other information

Role Related Development:

  • To understand the principles of Health and Safety and Security procedures
  • To undergo project work as required and carry out any research for centre manager as and when required
  • To audit vacant offices and produce inventories for offices and keys
  • To communicate maintenance requests via job sheets to Maintenance officer
  • To support our Service Success Chain
  • Training and development to help you progress not only in the company, but as a person too

Personal Specification:

Qualification and Education - GCSE's or above in Business Related Area - Essential

HND or above - Desirable

Experience - 2 years plus customer facing work - Essential

Experience of working in a SME/small team - Desirable

6 months in similar role - Desirable

Skills and Abilities - Proficient in word and Outlook - Essential

Excellent telephone communication skills - Essential

Face-to-Face customer service skills - Essential

Experience of working with minimum supervision - Desirable

Front of house management skills - Desirable