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Assistant Manager - Customer Services

Job Title: Assistant Manager - Customer Services
Contract Type: Permanent
Location: Belfast
Salary: £23000 - £26000 per annum + Plus Excellent Benefits!
Start Date: ASAP
REF: BEL002_1543311363
Contact Name: Rachel Verghese
Contact Email:
Job Published: 6 months ago

Job Description

To provide a consistently high standard of customer service to internal and external clients and run the day‐to‐day operational aspects of the building. The ideal candidate will be responsible for ensuring that the workspace is fully operational, looking at its best at all times, and that all processes are running smoothly and efficiently. The role would suit someone who has a creative flair, a keen eye for detail and enjoys getting involved in the finer points of the job.

Responsibilities will include:

  • Make sure reception is always manned accordingly and well presented
  • Support of the day-to-day running of operational aspects of the business
  • Daily housekeeping checks and maintaining the aesthetics of the building
  • Contractors management
  • Manage and maintain relationships with suppliers
  • Involvement in monthly ad hoc services billing
  • Promote and comply with Health & Safety policy and procedures
  • Weekly reports to the Operations Manager
  • Assist in training new members of staff on all systems and procedures within the operational function
  • Carryout move-ins and move-outs of new clients, including but not limited to: IT patching, desks layout arrangement, keys, access fobs, alarm codes, inventories etc.
  • Manage and setup clients' IT and telecoms.
  • Setup meeting rooms and event space (layout, catering, AV equipment)
  • Stock checks, ordering supplies and audits.
  • Provide cover for the reception as and when required
  • To conduct viewings of the Business Centre; to the required standard
  • To carry out administrative and clerical duties for clients as required including filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing of letters, data entry and preparation of reports and other information.

The Requirements:

  • Proactive hands-on approach to work, no activity is beneath you
  • Experience of a client-facing service role with great customer service
  • Ability to think on your feet and make sound and considered decisions
  • Great planning, organising and multitasking skills
  • Excellent written and oral English language skills
  • Drive to progress within the role

What you'll get out of it:

  • Work closely with key decision makers in the business
  • Work amongst Belfast's best entrepreneurial tech and creative businesses
  • Be part of a fast-growing scaleup company with a great culture, and have the chance to contribute the future of the business
  • Competitive salary and great employee benefits
  • Training and development
  • Work with a fantastic and proactive team.


Get in touch if you feel you are well suited!