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Business Centre Manager

Contract Type: Permanent
Location: Solihull, West Midlands
Industry:
Salary: Up to £30000 per annum
Start Date: ASAP
REF: BCM-SH-22_1650878780
Contact Name: Jennifer Moore
Contact Email: Jennifer.Moore@danielowen.co.uk
Job Published: 29 days ago

Job Description

Daniel Owen are currently recruiting for a Business Centre Manager to join a large Facilities Management client of ours in Solihull.

Monday to Friday (8:30AM to 5:30PM)

The post holder will be required to be a role model, demonstrating our values of:

  • Collaboration
  • Accountability
  • Customer Focused
  • Adaptability

JOB SCOPE:

  • Responsible for the day-to-day operation of your site or sites, expected to travel between sites as required.
  • Reports to the Regional General Manager.
  • Line managers Assistant Business Centre Manager based at your site.

JOB DESCRIPTION

Responsibilities include but are not limited to;

Commercial - 70%

  • Ensure you carry out marketing and follow up on leads received to maximize sales potential.
  • Potential customer - own and drive the customer journey from end to end, ensuring we are consistently exceeding customers' expectations and maximising conversion
  • Onboarding - manage customer key touchpoints throughout their term (e.g., show round, move in, post move-in feedback)
  • Retention - own the end to end renewal process
  • Processing of supplier invoices
  • Monthly invoicing
  • Reviewing and managing site P&L against budget
  • Achieve budgeted profit for your Centre
  • Ensure Centre debt is regularly reviewed, all overdue invoices are resolved in line with budget, with regular liaison with Credit Control team.

Customer Management - 25%

  • Take full responsibility for customer service within the centre
  • Responsibility for the prompt resolution of all customer queries/enquiries
  • Understand the output of the NPS, ensuring agreed Action Plan is delivered
  • Manage customer move in and out efficiently, cost-effectively and smoothly
  • To ensure meetings room standards such as set-up, equipment checking and clearing are maintained
  • Work closely with the Operations team to ensure site standards are maintained and maintenance and refurbishments are completed on time.
  • Responsible for the day-to-day operation of business centre
  • Daily walk round to confirm that standards of appearance are being maintained.
  • Ensure that company procedures are adhered to.
  • Ensure that all Health & Safety procedures are adhered to. (Weekly fire alarm tests, six monthly evacuations, identification of hazards of slips, trips and falls etc.

General - 5%

  • Take responsibility for own learning and development.
  • Actively participate in, and drive, activities that improve the quality of the service.
  • Maintain up-to-date knowledge of local market including current customer base, direct competition and local commercial rates
  • Where role requires line management of direct report
  • Any other duties reasonably required by your line manager

Successful Candidates MUST have:

- Full clean driving license

- Previous management, sales and operations experience

If you are interested or would like to discuss your application further, give the Daniel Owen Facilities Management Team a call today.

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