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Call Centre Team Leader

Job Title: Call Centre Team Leader
Contract Type: Permanent
Location: West London, London
Salary: Negotiable
Start Date: ASAP
Duration: On going
REF: SRT56_1555316798
Contact Name: Sophie Rowley
Contact Email:
Job Published: 11 months ago

Job Description

Working with a large Repairs Contractor, duties will include;

  • Conduct team meetings to update members on best practices and continuing expectations
  • To ensure that CCAs are achieving a productivity benchmark. To maximise performance, quality and delivery of KPIs.
  • Through the use of Quality Assessments, call monitoring and coaching, to ensure that CCAs are handling calls and emails in a manner that is technically accurate and which provides high-quality, friendly and efficient customer service.

Must have experience within Housing Repairs, Construction or similar field!

This is a temp to perm position - looking to get someone started ASAP