Working with a large Repairs Contractor, duties will include;
- Conduct team meetings to update members on best practices and continuing expectations
- To ensure that CCAs are achieving a productivity benchmark. To maximise performance, quality and delivery of KPIs.
- Through the use of Quality Assessments, call monitoring and coaching, to ensure that CCAs are handling calls and emails in a manner that is technically accurate and which provides high-quality, friendly and efficient customer service.
Must have experience within Housing Repairs, Construction or similar field!
This is a temp to perm position - looking to get someone started ASAP