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Call Handler

Job Title: Call Handler
Contract Type: Temporary
Location: Camden, London
Industry:
Salary: £20000 - £25000 per annum
REF: DRGH02_1614771403
Contact Name: Demi Redhead
Contact Email: demi.redhead@danielowen.co.uk
Job Published: about 2 months ago

Job Description

We are working with a large company within Property Maintenance who are managing a contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for people with:

  • Great customer service skills
  • A can do, solution focused attitude
  • Strong people and communication skills
  • An understanding of contact centre technology
  • The ability to work closely with colleagues in all departments
  • High attention to detail
  • Experience within maintenance
  • Able to liaise with stakeholders

You'll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You'll need to be confident using own initiative and have the ability to update systems and follow processes.