Call-handler / Customer Services Officer to work with a fantastic company building a new team.
I am currently recruiting for four experienced Customer Service Officers for 12 weeks temp to perm positions within a leading housing repairs client in South East London . All of the positions will be working within the contact centre taking first line Repairs Calls;
You will be required to take calls from tenants in order to take the details of their repairs and prioritise jobs as necessary. You will also need to perform database maintenance, ensuring all performance data is kept up to date and accurate so the Key Performance Indicators can be monitored. The progress of repairs jobs will be recorded so that all departments have access to up-to-the-minute information. You may also be required to assist with the preparation of sub-contractor invoices, deal with client representatives on the telephone as and when required, and assist with general administrative duties.
You need to have strong customer service experience ideally within Housing.
Please send your CV to be considered for the positions.