As a Case Manager you will be responsible for managing a combination of mixed tenure property types delivering a responsive, efficient, high quality and customer focused tenancy, lease and case management service.
You will be dealing with Anti Social Behaviour, Safeguarding, Successions and Tenancy Fraud. You'll use your positive and innovative approach to meet tough quality standards and drive constant improvement in customer service.
We are looking for resilient people with energy and capability: you don't necessarily need a background in housing to undertake this role.
You will be focused, professional and organised and be confident in managing stakeholder relationships. You will be advising people and resolving complex issues so you will have experience in dispute resolution along with excellent interpersonal and written communication skills.
It is also essential that you hold a current driving licence and have access to a car.