Job Description
Complaints Officer/Customer Service Advisor
Full time, perm role - 35 hrs a week
Hybrid working opportunity
£25,556 per annum
Tunbridge Wells
We currently have a fantastic opportunity for a Complaints Officer/Customer Service Advisor to join a Housing Association based in Kent.
THE ROLE
- To support teams to achieve ongoing cultural change by working with the Customer Feedback & Information Manager to help to embed the companies values and our respectful, empathetic and inclusive culture.
- To support the complaints handling process, supporting teams to achieve high levels of customer satisfaction with all service areas.
- To provide assurance that complaints handling, and other information and communication is compliant with all relevant legislation and regulation and with policy and procedure and reflective of our values.
- To support the organisation to work with customers, gathering and using customer feedback and understanding customer priorities to continuously improve services.
BENEFITS
- Hybrid working opportunities (3 days WFH)
- Flexible working hours
- Contributory pension scheme 4% to 10% matched contributions.
- Death in service of 4x annual salary.
- 30 days annual leave in addition to bank holidays.
- Employee assistance programme (including 24/7 telephone advice, information portal & face to face counselling).
- Enhanced maternity, paternity and shared parental leave provision.
- Flexible annual benefits allowance of 1% of salary (for dental, healthcare, shopping vouchers, technology etc).
- Annual flu vaccinations.
- Access to an extensive range of corporate discounts on shopping, travel & days out.
- Regular staff social events lunchtime walking club, rounders, yoga, Pilates, Summer BBQ, Christmas party, festive Fridays etc.
- Free onsite car parking.
- Recently refurbished open plan offices with spacious kitchens, free refreshments & fruit including facilities to store and cook food with an outside patio/decked area for staff to meet and mix informally during breaks.
If you are interested in this role, please apply with your CV.
LON123
Keywords: Complaints Officer, Customer Service, Repairs, Housing Association, Kent
