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Complaints Officer/Customer Service Advisor

Contract Type: Permanent
Location: Tunbridge Wells, Kent
Salary: £25000 - £25556 per annum
REF: EM0106_1654098370
Contact Name: Elle Muller
Contact Email:
Job Published: 26 days ago

Job Description

Complaints Officer/Customer Service Advisor
Full time, perm role - 35 hrs a week
Hybrid working opportunity
£25,556 per annum
Tunbridge Wells

We currently have a fantastic opportunity for a Complaints Officer/Customer Service Advisor to join a Housing Association based in Kent.


  • To support teams to achieve ongoing cultural change by working with the Customer Feedback & Information Manager to help to embed the companies values and our respectful, empathetic and inclusive culture.
  • To support the complaints handling process, supporting teams to achieve high levels of customer satisfaction with all service areas.
  • To provide assurance that complaints handling, and other information and communication is compliant with all relevant legislation and regulation and with policy and procedure and reflective of our values.
  • To support the organisation to work with customers, gathering and using customer feedback and understanding customer priorities to continuously improve services.


  • Hybrid working opportunities (3 days WFH)
  • Flexible working hours
  • Contributory pension scheme 4% to 10% matched contributions.
  • Death in service of 4x annual salary.
  • 30 days annual leave in addition to bank holidays.
  • Employee assistance programme (including 24/7 telephone advice, information portal & face to face counselling).
  • Enhanced maternity, paternity and shared parental leave provision.
  • Flexible annual benefits allowance of 1% of salary (for dental, healthcare, shopping vouchers, technology etc).
  • Annual flu vaccinations.
  • Access to an extensive range of corporate discounts on shopping, travel & days out.
  • Regular staff social events lunchtime walking club, rounders, yoga, Pilates, Summer BBQ, Christmas party, festive Fridays etc.
  • Free onsite car parking.
  • Recently refurbished open plan offices with spacious kitchens, free refreshments & fruit including facilities to store and cook food with an outside patio/decked area for staff to meet and mix informally during breaks.

If you are interested in this role, please apply with your CV.


Keywords: Complaints Officer, Customer Service, Repairs, Housing Association, Kent