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Contract Support

Job Title: Contract Support
Contract Type: Permanent
Location: Docklands, London
Salary: £23000 - £24000 per annum
Start Date: ASAP
Duration: Permanent
REF: CS1_1631884905
Contact Name: Isabelle Cowleard
Contact Email:
Job Published: about 1 month ago

Job Description

Daniel Owen is currently working with a global facilities management company who have a fast-paced public sector contract. On this contract they are currently looking for a contract support to ensure the contract is in line with all legislation.

Our client work on a global scale carrying out all facilities management to several high-profile buildings and contracts. They have an excellent training programme and career progression path with a growing team.

Role: Contract Support

Location: Working from home with offices based in Docklands

Salary: £24000

Provided: Training and pension


  • Ensure clear and concise quality updates reflecting true job progression are being used.
  • Prioritise numerous competing tasks; continuously monitoring the progress of work whilst communicating any delays to the relevant people.
  • Effectively manage a significant workload in a fast-paced environment.
  • Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contracts.
  • To assist in keeping within SLA on quoted works. 90% of works quoted within 14 days and improve this performance in line with the incremental annual SLA increase.
  • Ensure any interactions with all customers reflects positively on the company.
  • Collaborative working with colleagues within helpdesk to ensure quotes are received from sub contractors and engineers.
  • Ensure all engineer paperwork is quality checked and uploaded as required.
  • Chase missing paperwork from field team or third-party supply chain.
  • Respond to quoted work queries in a timely manner to ensure that quote work SLA's are achieved.
  • Completion details (pictures/certs) uploaded to Sharepoint and job marked on Concept and Sharepoint as complete
  • Manage and organise multiple mailboxes.
  • Updating internal CAFM system with updates and correct use of LOC's and status's.
  • Updating customer systems with required contractual updates.
  • Any other administrative work as required.
  • Assessing which team within Servest could carry out works liaising and with said Senior Project Manager, Area/Technical Manager to gain an engineer or subcontractor nomination.


  • Experience of working within a facilities management helpdesk on quoted works is essential.
  • Good understanding and experience of Microsoft Office software packages and general IT knowledge. including intermediate Excel are essential for this position
  • Experience in using CAFM or other management systems.
  • Prior experience in a similar role (desirable)
  • Knowledge of using Concept Evolution and Sharepoint (desirable)

If you are interested in the role, please call or email Isabelle on 02039170690 or