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Customer Care Administrator

Job Title: Customer Care Administrator
Contract Type: Permanent
Location: Durham, County Durham
Salary: £23 - £25 per annum
Start Date: ASAP
Duration: Permanent
REF: CCAPNR0322_1648481275
Contact Name: Abigail Lincoln
Contact Email:
Job Published: 2 months ago

Job Description

I am looking for a Customer Care Administrator to start work on a permanent basis for an established House Builder, based in Durham.

The duties for this role includes:

  • First point of contact for clients and customers logging reports of property defects.
  • Deal with all incoming defect reports by email, telephone and those raised on clixifix. Daily monitoring of the customer care mailbox to action defects and answer queries.
  • Raising defects for repairs.
  • Answer queries from customers, residents and housing authorities relating to property repairs.
  • Book contractor appointments on behalf of customers, resident and housing authorities.
  • Daily chase up of appointments arranged for completion, logging the completion date.
  • Work closely with the customer care co-ordinator to ensure defects are being closed on time, producing and emailing reports for contractor updates.
  • Liaise with and manage contractor responses to defects to ensure they are completed within the required time frame/KPI.
  • Completing client defect update requests.
  • Raise/escalate more complex defects and queries with the customer co-ordinator/customer care manager.
  • Raise cost requests with the customer care co-ordinator/customer care manager.
  • Liaising with the buying team when parts are required.
  • Production of letters and emails.
  • General administration duties.

Work hours are Monday to Thursday 8.30am - 4.30pm, Friday 9am - 4pm with a half hour lunch.

The right candidate will be able to provide us with:

  • CV
  • Passport or Birth certificate and NI proof
  • Headshot
  • 2 names and numbers of reference contacts

If interested, please apply within or call Abigail on 0191 814 1360 / 07912274473.