Customer Care Administrator

I am looking for a Customer Care Administrator to start work on a permanent basis for an established House Builder, based in Durham.

The duties for this role includes:

• First point of contact for clients and customers logging reports of property defects.
• Deal with all incoming defect reports by email, telephone and those raised on clixifix. Daily monitoring of the customer care mailbox to action defects and answer queries.
• Raising defects for repairs.
• Answer queries from customers, residents and housing authorities relating to property repairs.
• Book contractor appointments on behalf of customers, resident and housing authorities.
• Daily chase up of appointments arranged for completion, logging the completion date.
• Work closely with the customer care co-ordinator to ensure defects are being closed on time, producing and emailing reports for contractor updates.
• Liaise with and manage contractor responses to defects to ensure they are completed within the required time frame/KPI.
• Completing client defect update requests.
• Raise/escalate more complex defects and queries with the customer co-ordinator/customer care manager.
• Raise cost requests with the customer care co-ordinator/customer care manager.
• Liaising with the buying team when parts are required.
• Production of letters and emails.
• General administration duties.

Work hours are Monday to Thursday 8.30am - 4.30pm, Friday 9am - 4pm with a half hour lunch.

The right candidate will be able to provide us with:

• CV
• Passport or Birth certificate and NI proof
• Headshot
• 2 names and numbers of reference contacts

If interested, please apply within or call Abigail on 0191 814 1360 / 07912274473.