Customer Service Advisor
Temporary - 4 months min, possibility of extension
£11 per hour
We currently have a fantastic opportunity for 2 x Customer Service Advisors to join a Property Maintenance Contractor based in Billericay.
About the Role
Joining our team, you'll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.
Using our system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem solving skills.
23 days holiday plus bank holidays, company uniform, pension plan, accident cover, life assurance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, paid voluntary work, enhanced family polices and we will accommodate requests for flexible working where possible.
If you are interested in this role, please give Elle a call on 0207 248 7000 or apply with your CV.
Keywords: Customer Service, Call Handler, Property Maintenance, Repairs, Billericay, Essex