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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Sutton, London
Salary: £18500 - £21000 per annum
REF: EM1110_1638259731
Contact Name: Elle Muller
Contact Email:
Job Published: about 2 months ago

Job Description

Customer Service Advisor
Full Time Mon-Fri
£18.5-21K Per Annum

We currently have a fantastic opportunity for 4 x Customer Service Advisors to join a Gas Contractor based in Cheam, Sutton.

This role is for a full time position, based in our call centre. As part of this role you will be working within a team of skilled Customer Service Operative's covering all domestic gas service contracts. The successful candidate will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc). You will ensure our customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time.

Main responsibilities
* Achieve exceptional standards of customer service
* Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
* Plan engineers work
* Carry out engineer diary management
* Book service appointments
* Approve engineers timesheets
* Monitor and action escalation reports
* Support the gas department with administration tasks

If you are interested in this role, please give Elle a call on 0207 248 7000 or apply with your CV.


Keywords: Customer Service Advisor, Inbound Calls, Property Maintenance, Repairs, Cheam, Sutton