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Data Analyst

Job Title: Data Analyst
Contract Type: Permanent
Location: City of London, London
Industry:
Salary: Up to £30000 per annum
Start Date: ASAP
Duration: Permanent
REF: DA1_1620281163
Contact Name: Isabelle Cowleard
Contact Email: Isabelle.Cowleard@danielowen.co.uk
Job Published: about 2 months ago

Job Description

I am currently looking for a Data Analyst to work for one of our recognised Facilities Management company. Due to growth in the business this position is intended to streamline and improve processes.

The client are a specialist soft services Facilities Management company based in Central London working with a number of blue chip companies across the UK.They are now looking for someone to join their team to investigate and collate data.

Role: Data Analyst

Location: Offices based in Central London

Contact: Permanent

Salary: £30k

Benefits: Pension,additional employee scheme and incentives

Responsibilities:

  • You will manage the online analytics and work closely with the Business Support Manger
  • Regular reporting on the traffic as well as analysing the data and all aspects of data analysis being able to explain high level reports in detail
  • Responsibility for the development of visualisation techniques to provide meaningful insights
  • Enhancing insights by merging web analytic data with additional data sources
  • Pulling data with sophisticated analytic tools and reporting with strong stakeholder engagement
  • Provide reports, attend planned and ad hoc meetings with client representatives as required
  • Manage the Aspire Assist Help desk Supervisor to ensure that customer requests are acknowledged and dealt with efficiently
  • Maintaining existing data processes and protocols including data capture, analysis, search, reports and visualisation
  • Working with Service Partners to extend and develop current data analysis and capture methods
  • Providing first line support, including troubleshooting and training, on FreshWorks and additional informatics systems and processes to staff and customers
  • Interacting with Business Support Manager to resolve issues and contribute to ongoing systems development.
  • Developing and maintaining appropriate operational procedures, documentation, and training material

Requirements:

  • Proven web analytics experience such as Google Analytics and Adobe Analytics
  • Understanding and knowledge of the facilities management industry
  • Proven experience with investigating data
  • Commercial experience with visualisation, reporting tools such as Google Data Studio and Power BI
  • Demonstrable experience managing and evolving a Business Support Team or similar
  • Excellent communication skills at all levels
  • Prioritisation skills and ability to meet deadlines
  • Working with, challenging, improving databases and customer service software packages such as Templa and Freshworks
  • Highly competent in delivering presentations

If you are interested in the role please call or email Isabelle on 02039170690 or

LON123!