Handle day-to-day 'front of house' customer and their customers' liaison.
Perform reception duties in and efficient, professional and courteous manner.
Answer switchboard and maintain a rapid response rate according to agreed standards.
Log information on calls received, where required and maintain detailed and accurate records.
File data and perform other routine clerical tasks as assigned and for other departments as needed.
Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, and photocopy machine.
Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
Establish and maintain effective working relationships with co-workers, managers and the general public.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to procedures.
Pursue personal development of skills and knowledge necessary for the effective performance of the role.
Prepare meeting rooms and service of refreshments.
Meet company standards of high level customer service with a 'nothing is too much trouble' attitude.
Act as a team player and support your team to meet the expectations and needs of customers.
Support your Managers for the client move in and move out procedures and renewals with full completion and maintenance of associated paperwork to the standard required.
Handle all customer/visitor enquiries with courtesy and a smile.
Helping your Manager turnaround vacant offices.
Keep the reception and all common areas/rooms clean and tidy at all times.
Uses reasonable discretion with customers with input from a Manager.
Ability to operate sensitively in multicultural environments and build effective working relations
Strong (written/verbal) communication, and diplomatic skills
Ability to maintain control and perform during stressful situations
Is confident and at ease when handling customer/visitor enquiries
Positive and proactive energy
Attention to detail and extremely well organised
Professional telephone manner
PC Literate with knowledge of Microsoft packages
Excellent team player
Confidence to interact with a range of clients up to Board level
The ability to multi-task
The position is Monday - Friday, normal office hours.
Please apply if you have the above skills and attributes!