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Helpdesk Administrator

Job Title: Helpdesk Administrator
Contract Type: Temporary
Location: Fishponds, Bristol
Industry:
Salary: £23000 - £24000 per annum
Start Date: ASAP
Duration: Contract
REF: HA1_1631794363
Contact Name: Breeze Morris
Contact Email: breeze.morris@danielowen.co.uk
Job Published: about 1 month ago

Job Description

Daniel Owen is currently working with a well know maintenance company working on several public sector services nationwide. They are currently looking for a Helpdesk Administrator to work within a healthcare building ensuring the maintenance is maintained for the building. The role is based in Fishpool Bristol on a temp to perm contract.

Role: Helpdesk Administrator

Location: Fishponds, Bristol

Contract: Permanent

Start date: Immediate Start

Salary: £24,000

Responsibilities:

Ensure clear and concise quality updates reflecting true job progression are being used.

Prioritise numerous competing tasks; continuously monitoring the progress of work whilst communicating any delays to the relevant people.

Effectively manage a significant workload in a fast-paced environment.

Ensure any interactions with all customers reflects positively on the company.

Collaborative working with colleagues within helpdesk to ensure quotes are received from sub-contractors and engineers.

Ensure all engineer paperwork is quality checked and uploaded as required.

Chase missing paperwork from field team or third-party supply chain.

Respond to quoted work queries in a timely manner to ensure that quote work SLAs are achieved.

Completion details (pictures/certs) uploaded to system

Manage and organise multiple mailboxes.

Any other administrative work as required.

Requirements:

Experience of working within a facilities management helpdesk

Good understanding and experience of Microsoft Office software packages and general IT knowledge. including intermediate Excel are essential for this position.

Prior experience in a similar role (desirable)

Excellent communication skills

If you are interested in the role please call or email Isabelle on 02039170690 or