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Helpdesk Administrator

Job Title: Helpdesk Administrator
Contract Type: Temporary
Location: Fishponds, Bristol
Industry:
Salary: £23000 - £24000 per annum
Start Date: ASAP
Duration: Contract
REF: HA1_1634543037
Contact Name: Isabelle Cowleard
Contact Email: Isabelle.Cowleard@danielowen.co.uk
Job Published: about 2 months ago

Job Description

Daniel Owen is currently working with a well know maintenance company working on several public sector services nationwide. They are currently looking for a Helpdesk Administrator to work within a healthcare building ensuring the maintenance is maintained for the building. The role is based in Fishpool Bristol on a temp to perm contract.

Role: Helpdesk Administrator

Location: Fishponds, Bristol

Contract: Temp - Perm

Start date: Immediate Start

Salary: £24,000

Responsibilities:

  • Ensure clear and concise quality updates reflecting true job progression are being used.
  • Prioritise numerous competing tasks; continuously monitoring the progress of work whilst communicating any delays to the relevant people.
  • Effectively manage a significant workload in a fast-paced environment.
  • Ensure any interactions with all customers reflects positively on the company.
  • Collaborative working with colleagues within helpdesk to ensure quotes are received from sub-contractors and engineers.
  • Ensure all engineer paperwork is quality checked and uploaded as required.
  • Chase missing paperwork from field team or third-party supply chain.
  • Respond to quoted work queries in a timely manner to ensure that quote work SLAs are achieved.
  • Completion details (pictures/certs) uploaded to system
  • Manage and organise multiple mailboxes.
  • Any other administrative work as required.

Requirements:

  • Experience of working within a facilities management helpdesk
  • Good understanding and experience of Microsoft Office software packages and general IT knowledge. including intermediate Excel are essential for this position.
  • Prior experience in a similar role (desirable)
  • Excellent communication skills

If you are interested in the role please call or email Isabelle on 02039170690 or