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Helpdesk Co-ordinator

Contract Type: Permanent
Location: Croydon, Surrey
Salary: £25000 - £27000 per annum
REF: HLP Des_1580750330
Contact Name: Maya Augustin
Contact Email:
Job Published: 23 days ago

Job Description

I have an exciting opportunity for a Help desk coordinator based in Croydon working for a busy maintenance contractor. My client is looking for a customer facing person who has the ability to liaise with engineers, clients and customers on behalf of the business.

You will be experienced in answering inbound calls, dealing with clients and customers and have experience dealing with contractors for maintenance companies

Duties include:

  • Logging jobs for engineers
  • Scheduling jobs for engineers
  • Using the internal system
  • Logging on to external Database/portal
  • Liaising with Engineers
  • Booking in security
  • Keeping on top of Job listings

The ideal Candidate will have:

  • Experience within a help desk position for more than 2 years (ideally)
  • Customer service experience
  • Client facing
  • Computer savvy
  • Strong ability to work under high pressured situations
  • confident
  • friendly
  • Hardworking and organised

If you are interested in the position please send your CV