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Job Title: Lead RLO/CLO
Contract Type: Contract
Location: East London, London
Salary: £29000 - £29500 per annum + Car allowance
REF: Lead RLO_1546956104
Contact Name: Georgia Frost
Contact Email:
Job Published: 5 months ago

Job Description

Lead Resident Liaison Officer
Job Type - 6 month contract
Start Date: Immediate
Industry - Maintenance
Location - East London
Salary - £29,500 + package

Job Description

Daniel Owen are currently recruiting on behalf of a large property services maintenance company. Our client is looking for an experienced Lead Resident Liaison Officer to join their team based in East London.

This is a will be on a 6 month contract with the potential to go permanent and a driving licence is required.

This will be looking after 2 contracts so will need to be able to get to both sites

2 years experience is a must looking after a team of RLO's.


Daily responsibilities for the successful Manager will include:

  • Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme
  • Assessing where high risk/vulnerable residents are present and ensuring SM tailors works according to the risk level
  • To prepare a report every week for the Site and Contracts Manager of events occurring affecting Tenants. This report to include: Notes of all visits to Tenants, All complaints or problems encountered and how these have been remedied, Confidential notes on problem addresses.
  • Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices
  • Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues
  • Arrange appointment for surveys and works


Requirements for the role:

  • You have a Good telephone manner
  • You have the ability to make people smile
  • You have a strong customer ethos
  • The ability to establish and maintain good customer/client relationships.
  • You have good time management, planning & organisational skills
  • You have good attention to detail
  • You take responsibility
  • You work & behave positively, proactively & constructively
  • The ability to work with the minimum of supervision as part of a team.
  • You work well within a team and can take instruction
  • You have good communication skills
  • Take ownership of problems to find a resolution
  • Experience of working with computerised systems, particularly Microsoft Excel
  • Experience of partnership/alliance/collaborative working
  • Experience of handling multiple tasks in a high volume, rapidly changing environment