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Out of Hours/Part-time Call Handler

Job Title: Out of Hours/Part-time Call Handler
Contract Type: Contract
Location: Hemel Hempstead, Hertfordshire
Industry:
Salary: £10 - £12 per hour
Start Date: ASAP
Duration: On going
REF: SRO789_1554794282
Contact Name: Sophie Rowley
Contact Email: Sophie.Rowley@danielowen.co.uk
Job Published: 2 months ago

Job Description

Main Duties;

  • Be the first point of contact for customers, receiving calls from client & customers
  • Retrieve & input information into IT/ manual systems
  • Input works orders in accordance with contract requirements
  • Process & provide information to all parties involved in order to progress work
  • Explain policies & procedures clearly to client & customers
  • Accurate filing of contract paperwork & ongoing maintenance of files
  • Monitor Client satisfaction and address issues, escalate as necessary.
  • Follow correct protocol in dealing with Client & Customers
  • Work in accordance with Osborne Core Values

Monday to Friday 17:00 - 22:00 & Saturday 08:00 - 16:00 (flexible)