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Job Title: Planner
Contract Type: Permanent
Location: Docklands, London
Salary: £26000 - £27000 per annum
Start Date: ASAP
Duration: Permanent
REF: PL1_1631884750
Contact Name: Isabelle Cowleard
Contact Email:
Job Published: about 1 month ago

Job Description

Daniel Owen is currently working with a global facilities management company who have a fast-paced public sector contract. On this contract they are currently looking for a resource planner to ensure all their works are planned and managed correctly within a helpdesk team.

Our client work on a global scale carrying out all facilities management to several high-profile buildings and contracts. They have an excellent training programme and career progression path with a growing team.

Role: Planner

Location: Working from home with offices based in Docklands

Salary: £27,000

Provided: Training and pension


  • Monitor trends in engineer performance (daily, weekly, monthly) reporting negative trends to the operational delivery team/Team Leader
  • Maximising utilisation of direct labour, reporting absences and identifying potential shortfalls and mitigation.
  • Analyse jobs, both reactive and PPM and allocate to the correct resource based on location, skill, priority, PMS and customer requirements.
  • Reporting any scheduling issues or call progression problems to the relevant person as appropriate.
  • Escalating customer complaint/escalations through the relevant processes.
  • Ensure clear and concise quality updates reflecting true job progression are being used and coach engineers where applicable.
  • Identify, analyse and improve upon existing processes to improve the way we work as a team.
  • Prioritise numerous competing tasks; continuously monitoring the progress of work whilst communicating any delays to the relevant people.
  • Effectively manage a significant workload in a fast-paced environment.
  • Effective tasking and direction of engineering workforce to complete Reactive, Quoted, Planned and Statutory Maintenance tasks within contract KPI's and legislative requirements.
  • Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contracts.
  • To assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.
  • Ensure any interactions with all customers reflects positively on the company.
  • Booking in tasks with customers in line with contract requirements.
  • Support with the scheduling of subcontractor work as and when required.
  • Raise purchase orders within the system for materials in order for the engineers to complete their jobs in a timely manner ensuring costs and contract thresholds are adhered to.
  • Ensure all engineer paperwork is quality checked and uploaded as required.
  • Verifying parts have been arranged, ordered or collected by the attending engineer and kept within budget.


  • 1+ years working within a Scheduling/Resource Planning environment preferably in FM is advantageous
  • Good understanding and experience of Microsoft Office software packages and general IT knowledge
  • Geographical knowledge within the UK.
  • Technical knowledge within the M&E industry essential
  • Sound understanding of planned maintenance requirements and our legal requirements/obligations.
  • Demonstrate commercial understanding.
  • Experience in using CAFM or other management systems; including scheduling systems.

If you are interested in the role, please call or email Isabelle on 02039170690 or