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Receptionist

Contract Type: Permanent
Location: South West London, London
Industry:
Salary: £18000 - £19000 per annum
Start Date: ASAP
REF: WE001_1544172377
Contact Name: Casey Mackenzie
Contact Email: casey.mackenzie@danielowen.co.uk
Job Published: 3 days ago

Job Description

My client are on the hunt for a Corporate Front of House Receptionist for their Centres in South West London, Monday - Friday - Office Hours.

Key Responsibilities

Reception

  • Reception service to be provided and managed to ensure it meets the business needs of the clients
  • Maintaining reception area to look and run professionally at all times
  • Opening and closing reception
  • Meet and Greet all visitors with welcoming and professional manners
  • Making sure all visitors are correctly registered at the point of entry and exit
  • Offer consistent and welcoming telephone answering service to all callers
  • Ensure good standards of practice in relation to Health and Safety
  • Issue permanent and temporary visitor access passes
  • CCTV management
  • Key issue and control
  • Be aware constantly of the potential security threat

Conference and Meeting Rooms:

  • Manage bookings from internal and external clients
  • Manage set-up of rooms and provision of materials
  • Manage request for audio-visual equipment
  • Manage request for catering and refreshments
  • Manage MR accounts, issuing and sending invoices, chasing for payments
  • Maximise revenue from selling as well as upselling services

Postal and Courier Services

  • Ensure that all post received is sorted into the client mail post boxes
  • Ensure that all post in relation to outgoing is franked and stamped and ready for collection
  • Ensure the accuracy and correct recording of all clients deliveries
  • Booking couriers/transport for clients and managing courier accounts and invoices

General Housekeeping

  • Ensure checks to all floors, kitchens and toilets are conducted to maintain a high level of cleanliness and communicate with the cleaners
  • Morning and afternoon kitchen checks and restocking teas and coffees

Client Services

  • Involvement in client move in and move out procedures
  • Preparation and maintenance of client files
  • Client retention through the company customer care policies
  • Develop and maintain good and professional relationship with all clients
  • Dealing with all client enquires and taking action in a timely fashion
  • Secretarial and administrative duties as and when required
  • Management and maintenance of showrooms and standard room set up
  • Ensure the service promise is delivered constantly
  • Respond promptly to service failures identified by clients or users
  • Be proactive in identifying potential causes of complaint and adverse comments
  • Ensure to give client a update on ongoing query or issue

General Administration and Activities

  • Including general filing, word processing, delivery notes and purchase orders and any other administration required for the role
  • Ensure welcome books are prepared and up to date.
  • Ensure coffee, stationery, water and any other resources are available for the day to day running of the centre
  • Involvement in various business and centre audits
  • Report all maintenance failings to the onsite handymen
  • Ordering stationary and coffee supplies for the building
  • Keeping records of any orders and up to date price lists
  • Creating/updating spreadsheets on all clients information to ensure everything is organised

Sales and Marketing

  • Assisting with sales enquires and viewings
  • Ensure full hand over of information to the sales team
  • Upselling services to clients and Virtual Offices
  • Be aware of availabilities
  • Updating social media

Billing

  • Allocating all incoming payments form clients
  • Posting service charges onto clients account
  • Sending out invoices and reminders to all clients
  • Preparing monthly billing

IT support

  • Includes setting up client connectivity and telephone systems and provide support where necessary
  • Troubleshooting and resolving any issues reported

If you feel you are suited to the above position and have the relevant experience then please get in touch!

LON123