I am currently looking for an administrator for a maintenance contractor based in Oxfordshire. The contractor are one of the most well know in the industry and provide excellent career progression and training. T
Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.
Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.
Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.
Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered.
Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed
You may also be required to assist with the preparation of sub-contractor invoices, deal with client representatives on the telephone as and when required, and assist with general administrative duties.
Previous experience in a similar role with a maintenance contractor, building company or repairs department is necessary; as are good computer skills and a professional telephone manner.
If you have the relevant experience please apply with your most recent and up to date CV.