Connecting to LinkedIn...

Repairs Call Handler

Contract Type: Permanent
Location: Oxford, Oxfordshire
Industry:
Salary: £10 - £11 per hour
Start Date: ASAP
Duration: Te
REF: SRIDD08_1592580413
Contact Name: Sophie Rowley
Contact Email: Sophie.Rowley@danielowen.co.uk
Job Published: 14 days ago

Job Description

Key Responsibilities

Working with a large Repairs Contractor it will be handling a high number of inbound calls.

  • Ensure all relevant data is up-dated on a timely basis
  • Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.
  • Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
  • Taking calls regarding repairs to properties, liaising with contractors and booking in repairs
  • Take ownership of each call from initial contact through to completion
  • Dealing with complaints
  • Updating customer records onto the system

Please send through a CV to be considered for the position.

LON123