Working with a large Repairs Contractor it will be handling a high number of inbound calls.
- Ensure all relevant data is up-dated on a timely basis
- Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.
- Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
- Taking calls regarding repairs to properties, liaising with contractors and booking in repairs
- Take ownership of each call from initial contact through to completion
- Dealing with complaints
- Updating customer records onto the system
MUST have previous Repairs/Housing experience or strong inbound calls experience
Please send through a CV to be considered for the position.