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Repairs Call Handler

Job Title: Repairs Call Handler
Contract Type: Permanent
Location: Letchworth Garden City, Hertfordshire
Salary: £10 - £11 per hour
Start Date: ASAP
Duration: min 6months
REF: SRSED08_1603101394
Contact Name: Sophie Rowley
Contact Email:
Job Published: 7 months ago

Job Description

Key Responsibilities

Working with a large Repairs Contractor it will be handling a high number of inbound calls.

  • Ensure all relevant data is up-dated on a timely basis
  • Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.
  • Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
  • Taking calls regarding repairs to properties, liaising with contractors and booking in repairs
  • Take ownership of each call from initial contact through to completion
  • Dealing with complaints
  • Updating customer records onto the system

MUST have previous Repairs/Housing experience or strong inbound calls experience

Please send through a CV to be considered for the position.