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Repairs Call Handler

Contract Type: Permanent
Location: Crewe, Cheshire
Industry:
Salary: £8 - £9.50 per hour
Start Date: ASAP
Duration: On going
REF: SRBWD08_1605089999
Contact Name: Sophie Rowley
Contact Email: Sophie.Rowley@danielowen.co.uk
Job Published: 15 days ago

Job Description

Key Responsibilities

Working with a large Company it will be handling a high number of inbound calls.

  • Ensure all relevant data is up-dated on a timely basis
  • Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.
  • Establish customer needs and provide a service in relation to medical problems.
  • Take ownership of each call from initial contact through to completion
  • Dealing with complaints
  • Updating customer records onto the system
  • Booking medical appointments

MUST have previous Customer Service experience

Please send through a CV to be considered for the position.

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