Working with a large Company it will be handling a high number of inbound calls.
- Ensure all relevant data is up-dated on a timely basis
- Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.
- Establish customer needs and provide a service in relation to medical problems.
- Take ownership of each call from initial contact through to completion
- Dealing with complaints
- Updating customer records onto the system
- Booking medical appointments
MUST have previous Customer Service experience
Please send through a CV to be considered for the position.