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Repairs Call Handler

Contract Type: Temporary
Location: Camden, London
Industry:
Salary: £14 - £15 per hour
Start Date: 18/10/2021
Duration: On going
REF: Cam - Calls2_1634056352
Contact Name: Sophie Rowley
Contact Email: Sophie.Rowley@danielowen.co.uk
Job Published: 13 days ago

Job Description

Duties

Repairs Call Handler - must have prior experience!

Looking for someone to start immediately

First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.

  • Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
  • Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice.
  • Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies
  • Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
  • Respond positively and manage efficiently all customer's needs/support, monitor these requirements
  • Liaise with other departments where necessary to ensure positive expected outcomes are obtained

Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public

Desirable

  • Previous experience working as a call handler within a customer service / call centre environment
  • Excellent written, verbal, questioning & interpersonal skills.
  • Analytic skills.
  • Strong customer experience ethos

This role will be working from home and is an ongoing contract - minimum 4 months

Please send CV's through to be considered to Sophie

This will be to start in October and will be on an initial 3 month contract - possibility of on-going work