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Repairs Call Handler

Job Title: Repairs Call Handler
Contract Type: Temporary
Location: City of London, London
Industry:
Salary: £10.00 - £10.65 per hour
REF: AH0308_1659514990
Contact Name: Abbie Hamilton
Contact Email: Abbie.Hamilton@danielowen.co.uk
Job Published: 7 days ago

Job Description

Repairs Planner Call Handler

Exciting London Based Role (Hybrid Working Available)

36 hour week

  • Interact with customers to provide and process information in response to enquiries, concerns or requests for Housing Repairs and other services. To deliver Customer Service excellence by telephone, email, letters or text across a range of Council services ensuring swift resolution for our customers.

    PRINCIPAL ACCOUNTABILITY'S

    • To deal with telephone and face to face enquiries, emails, letters and texts from customers in a professional manner.
    • To interrogate the Council's systems to provide information and resolution to our customers. Raise service requests and update system notebooks as appropriate.
    • To record and maintain customer records, comply with Council policies and procedures and ensure confidentiality of customer information at all times. Ensure your duties are undertaken with regard and compliance of the Data Protection Act and other legislation.
    • To be sensitive to the needs of our diverse local community whilst ensuring swift and appropriate action for our customers. To demonstrate empathy and professionalism at all times in an environment that can sometimes be demanding and stressful.