Connecting to LinkedIn...

Repairs Call Handler/Planner

Job Title: Repairs Call Handler/Planner
Contract Type: Permanent
Location: Islington, London
Salary: £11 - £13 per hour
Start Date: August 2019
REF: SRI908_1598436325
Contact Name: Sophie Rowley
Contact Email:
Job Published: 3 months ago

Job Description

Key responsibilities:

  • Managing operatives diaries
  • Liaising with tenants and operatives to arrange repairs
  • Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
  • Prioritising emergency works
  • Booking appointments and allocating works to the available operatives, and following works from start through to completion
  • Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
  • Ensure all relevant data is up-dated on a timely basis
  • Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.
  • Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.

You need to be able to cover the shifts between 8:00am - 8:00pm on a 35 hour week and 1 Saturday morning over (overtime rate)

Please send through a CV to be considered for the position.