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Repairs Complaints Handler

Job Title: Repairs Complaints Handler
Contract Type: Permanent
Location: Watford, Hertfordshire
Salary: £11 - £13 per hour
Start Date: ASAP
Duration: Te
REF: SRE6908_1589472097
Contact Name: Sophie Rowley
Contact Email:
Job Published: 4 months ago

Job Description

Key responsibilities:

  • Ensure all relevant data is up-dated on a timely basis
  • Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.
  • Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
  • Taking calls regarding repairs to properties, liaising with contractors and booking in repairs
  • Take ownership of each call from initial contact through to completion
  • Dealing with complaints
  • Updating customer records onto the system

Please send through a CV to be considered for the position.