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Repairs Customer Service Advisor

Contract Type: Permanent
Location: East London, London
Industry:
Salary: Up to £22000 per annum
REF: EM1903_1650442643
Contact Name: Elle Muller
Contact Email: Elle.Muller@danielowen.co.uk
Job Published: about 1 month ago

Job Description

Repairs Customer Service Advisor
Perm, full time
Hybrid Working (2 days a week in office)
£22K per annum
East London

We currently have a fantastic opportunity for a Customer Service Advisor to join a Property Services Contractor based in East London.

RESPONSIBILITIES

  • Deal with inbound calls from residents and/or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates.
  • Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the phone.
  • Liaise with clients, operatives, managers, staff and sub-contractors in order to provide updates to works and resolving repairs issues.
  • Diary management of appointments and making outbound calls to customers with updates to progress of any works, possible delays and rearranging appointments.
  • Update and maintain company documents, reports and spreadsheets.
  • Work independently and within a team to achieve individual and company targets and KPI's, ensuring customer satisfaction
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.

If you are interested in this role, please give Elle a call on 0207 248 7000 or apply with your CV.

LON123

Keywords: Customer Service, Call Handler, Property Maintenance, Repairs, East London