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Repairs Helpdesk

Contract Type: Permanent
Location: Edmonton, London
Salary: £26000 - £28000 per annum
Start Date: ASAP
Duration: Perm
REF: Helpdesk_1625663209
Contact Name: Sophie Rowley
Contact Email:
Job Published: 27 days ago

Job Description


Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.

Key responsibilities:

  • Managing operatives diaries
  • Liaising with tenants and operatives to arrange repairs
  • Understanding of Schedule of rates
  • Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
  • Prioritising emergency works
  • Booking appointments and allocating works to the available operatives, and following works from start through to completion
  • Ensure all relevant data is up-dated on a timely base
  • Entering the job requirements onto the SAGE system

Key skills and experience

  • * Have a proven track record of Helpdesk administration, ideally in the construction industry
  • Be an excellent communicator, with a confident telephone manner, and have the ability to deal with colleagues and customers in a proactive, friendly manner
  • Have good experience of, and an aptitude for, working with bespoke IT systems and the Microsoft Suite of Products
  • Ideally be conversant with working with SAGE software
  • Have the ability to work under pressure and prioritise accordingly

If you have the relevant experience and are available straight away please apply with your most recent CV