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Repairs Officer

Job Title: Repairs Officer
Contract Type: Permanent
Location: Watford, Hertfordshire
Industry:
Salary: £20000 - £24000 per annum
Start Date: ASAP
Duration: Perm
REF: SR206_1554479234
Contact Name: Sophie Rowley
Contact Email: Sophie.Rowley@danielowen.co.uk
Job Published: 3 months ago

Job Description

Key Responsibilities:

  • Take calls directly from residents regarding maintenance and repairs
  • Raising repairs
  • Prioritise repairs by urgency, trade, and location to ensure the most efficient use of resources
  • Manage Operative diaries
  • Chase operatives and manage the workloads they are given
  • To liaise with customers, client and operatives ensuring they are fully informed of any operational changes required in order to complete the requested repair

Skills and abilities

  • Customer Service focus
  • Ability to work on own initiative and as a team member
  • Excellent verbal and written communication skills
  • Organised and efficient administration skills
  • Ability to multitask

Experience

  • Previous experience within a call centre environment
  • Dealing with telephone enquiries
  • Previous experience of within a customer service role
  • Competent in MS Office
  • Previous experience of Impact preferred

The hours will be between 8am - 8pm on a rota basis and may require on Saturday a month.

Please send through your CV to be considered and for more information