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Repairs Planner

Contract Type: Permanent
Location: Lewisham, London
Industry:
Salary: £22000 - £24000 per hour
Start Date: ASAP
Duration: Perm
REF: SRA2501_1573142605
Contact Name: Sophie Rowley
Contact Email: Sophie.Rowley@danielowen.co.uk
Job Published: 4 days ago

Job Description

REPAIRS SCHEDULER - Working with a leading Repairs Contractor based in the Lewisham area,

Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.

Key responsibilities:

  • Managing operatives diaries
  • Liaising with tenants and operatives to arrange repairs
  • Understanding of Schedule of rates
  • Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
  • Prioritising emergency works
  • Booking appointments and allocating works to the available operatives, and following works from start through to completion
  • Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
  • Ensure all relevant data is up-dated on a timely basis
  • Any other ad-ho's roles that may arise
  • Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.
  • Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.
  • Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
  • Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered.
  • Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed.
  • Ensure requirements of Health and Safety legislation are followed and undertake
  • Health and Safety training as required.

If you have the relevant experience and are available straight away please apply with your most recent CV